Our Technology department is currently embarking on a journey in realigning itself. Over the next few years, we are modernizing and automating our systems landscape significantly. We are therefore looking for a member, who will play an integral part and will actively participate in this realignment by joining the Application Support Team, which supports all company ERP systems and other business tools for internal users.
What we are looking for:
Following an extensive introduction, you will receive and classify support requests for various systems
While you manage standard requests, more complex enquiries are passed on to our internal system experts or to the manufacturer support team
You are responsible for the documentation and follow-up in our internal ticket-system until a request is completed
You help to maintain the internal support knowledgebase
Also you give user training for the various systems
Besides your day-to-day tasks you are helping to establish and maintain an appropriate system documentation
What you bring along:
You are willing to take up a new challenge as Support Expert in the Application Support or you are already an experienced support expert
You are experienced in using and supporting cloud based systems
Your role as a contact person and our international working environment require very good written and verbal communication skills in English
You demonstrate a high ability to concentrate as well as a precise and structured way of working
You enjoy to familiarize yourself with new technologies as well as the commercial background of the supported systems
As the ideal candidate you describe yourself as a service-oriented person who likes to take responsibility and work independently, but also enjoys to work as part of a team
Experience in supporting some or all of the below:
Atlassian Jira & Confluence (Cloud)
MS Office 365
MS Dynamics 365 Business Central
Basic knowledge of IT Service Management
Please submit your application using the form below or via email to firstname.lastname@example.org. Oldendorff Carriers
does not accept paper applications for online postings.
Apply for this position
Enter your details in the form below to apply for this position.
Please note that all fields marked with an asterisk (*) are required.